516 456-5448

Mission:

To offer creative solutions and professional services that enhance the customer experience while protecting our clients’ investments.

Experience:

Our experience combines all the skills, expertise and knowledge gained over many years to bring the right resources and subject matter experts to our clients. Our resources include:

 
  • Project Managers
  • Business Analysts
  • Application Engineers
  • Application Developers
  • Report Builders
  • Workforce Optimization Specialists
  • Trainers

Why Us?

In today’s Customer Experience industry, technology buyers are inundated with innovations, technologies and vendors. This environment is making it difficult for companies to understand the impacts to their business as well as how it can be integrated into their existing technologies, strategies and plans.

CX Elements is a consulting company that is putting its Contact Center clients first. Our goal is to enhance existing technologies and/or provide guidance through the upgrade or replacement process.

The Key to Cultivating Loyalty: Taking Action on Customer Feedback
@JimBassCX

1.Being available and easily accessible
2.Greeting customers genuinely and promptly
click the link to find out more.

https://t.co/gcASLBFk2S

The CX Superheroes Amongst Us!!!
via @Katie watson

Customer Experience Superheroes are becoming a prominent part of the workforce.
https://t.co/AYFMPAREhH

5 Steps for A Seamless Contact Center Cloud Migration. In this No Jitter blog, Cyara's Elizabeth Magill previews the topic of @McGeeSmith joint webinar October 1, https://t.co/VRT1vjEY5W. Join us! #CCaaS https://t.co/N4Wt5hOyad

Revisiting Contact Center Schedule Adherence via @CCPipeline and Jay Minnucci

"A COMPROMISE THAT’S WORTH THE EFFORT"
https://t.co/WWUkz1MYKp

Poor lease return process, conflicting documentation and employees with amnesia makes for bad customer service @MercedesBenz #shame

Making AI Work in the Contact Center via @CCPipeline

*MATCHING THE RIGHT AGENT TO THE RIGHT CUSTOMER
*ENHANCING AGENT PERFORMANCE
*FOCUSING CHATBOTS FOR SUCCESS

https://t.co/3hwT8A4BKH

Is NPS Overrated? | Future of Field Service
@stacysherman , Director of #CustomerExp and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with #custexp efforts.
https://t.co/KYtSJriGhc

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