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Mission:

To offer creative solutions and professional services that enhance the customer experience while protecting our clients’ investments.

Experience:

Our experience combines all the skills, expertise and knowledge gained over many years to bring the right resources and subject matter experts to our clients. Our resources include:

 
  • Project Managers
  • Business Analysts
  • Application Engineers
  • Application Developers
  • Report Builders
  • Workforce Optimization Specialists
  • Trainers

Why Us?

In today’s Customer Experience industry, technology buyers are inundated with innovations, technologies and vendors. This environment is making it difficult for companies to understand the impacts to their business as well as how it can be integrated into their existing technologies, strategies and plans.

CX Elements is a consulting company that is putting its Contact Center clients first. Our goal is to enhance existing technologies and/or provide guidance through the upgrade or replacement process.

ICMI is accepting nominations for the 2019 Movers & Shakers list! The winners get free passes to ICMI's Contact Center Connections conference, where @kayejchapman, @Bob Furniss, @LeslieO, @justinmrobbins, @BeckyRoemen, @toister, an…https://t.co/IlnznLRZja https://t.co/BlGmm4SbA6

The Millennial Workforce Does Not Tolerate Bad EX
Bad #EX = Bad #CX
Love this, "Find what makes you 'Worth It' to your employees"

https://t.co/3QOLiMnw3p

The US Customer Experience Index, 2019: Some Small Gains, Widespread Stagnation, No Real Leaders https://t.co/h858ETI3Eq via @Forrester
#customerexperience #cx #custserv https://t.co/3c7AHSBm1D

Today, always good content from Lori Bocklund and @MurphKrajewski Can you find an omni channel Nirvana... I certainly want to know!!! #inquiringmindswanttoknow
#contactcenter #omnichannel https://t.co/UCwQMEbBH4

3 Powerful Ways to Leverage Technology for Your #CustomerExperience via Social Media
from @Christa Heibel

#CX
https://t.co/qgIf8DZhxb

#CX Example That Stands Out Above The Rest

FACT: "CX SUCCESS IS NOT JUST ABOUT BEING CUSTOMER-CENTRIC, BUT ALSO EMPLOYEE FOCUSSED TOO."

https://t.co/U9p5RYyHgu via Doingcxright

As a fan of Astrophysics this really resonated.

#Contactcenter and CRM have been on a slow collision course for decades. Why? They both deal with customer communication, the boundary was destined to get blurry. the collision is accelerating.
@shaiberger https://t.co/ngrUEu3VZo

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