516 456-5448

Mission:

To offer creative solutions and professional services that enhance the customer experience while protecting our clients’ investments.

Experience:

Our experience combines all the skills, expertise and knowledge gained over many years to bring the right resources and subject matter experts to our clients. Our resources include:

 
  • Project Managers
  • Business Analysts
  • Application Engineers
  • Application Developers
  • Report Builders
  • Workforce Optimization Specialists
  • Trainers

Why Us?

In today’s Customer Experience industry, technology buyers are inundated with innovations, technologies and vendors. This environment is making it difficult for companies to understand the impacts to their business as well as how it can be integrated into their existing technologies, strategies and plans.

CX Elements is a consulting company that is putting its Contact Center clients first. Our goal is to enhance existing technologies and/or provide guidance through the upgrade or replacement process.

from Charlotte Ward We round out this week on the Customer Support Leaders podcast talking to @jennysuedempsey again, with her view on getting out of the queue!

#customersupportleaders #podcast #interviews #support
http://ow.ly/plx950ykxKJ

"Customer Support Algorithms" With Brittany Naylor of Evernote - Summatti
Brittany Naylor, Manager, Customer Support at Evernote joins us in this episode of Support Ops Simplified.
from @themrsnaylor
http://ow.ly/7vZH50ykxda

RT @MyCustomer: The best #custexp books of last year - a summary of must-read CX titles, including books by @jeannebliss, @StanPhelpsPG, @joepine, @annettefranz, @JeffreyHayzlett, @KarenJaw, and @deniseleeyohn http://ow.ly/ViFU30qcSqB #custexp #custserv #cx

RT @JontyPearce: How to Train Active Listening in the Contact Centre - With Four Exercises https://www.callcentrehelper.com/train-active-listening-contact-centre-exercises-140595.htm #cctr

How to Train Active Listening in the Contact Centre - With Four Exercises https://www.callcentrehelper.com/train-active-listening-contact-centre-exercises-140595.htm #cctr

To my wonderful network! Have a Wonderful and Happy New Years Celebration. Best of success in 2020. Remember your network is here to assit! Be well! Peace and Love!

RT @dfluss: What types of analytics is your organization using to analyze newer digital channels?

https://bit.ly/2LqmSHI

#DMGResearch
#leadership
#contactcenter
#analytics
#digitaltransformation

Ending The Year On A High Note: How Marketing Teams Can Set Themselves Up For Success In 2020
Great info from people like @stacysherman

http://ow.ly/EJt350xyw4c

E.G. Insight: CX is a relatively new discipline, so how did you get to where you are?
Interview – CX Evangelist Debbie Szumylo of Thomson Reuters by @EJEngwall http://ow.ly/aEd950xyvGy via @customerthink

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