Technology

Today’s technology landscape is vast. CX Elements is helping clients navigate the commercials, spam, targeted web advertisements and vendor presentations.

After understanding our clients’ requirements, CX Elements will:

• Advise on industry leaders/challengers and the value they bring to the enterprise
• Build an actionable cost justification, ROI and TCO analysis for investments
• Develop a timeline, plan and financial estimate for implementing new technologies
• Assist with technology procurement, including RFP development, process and logistics, vendor selection, recommendation and contract negotiations
• Create a comprehensive implementation plan for optimal success
• Provide project oversight and assistance with project governance

Professional Services

Our goal is to maximize investments and improve business operations with every engagement while providing the highest-level of customer satisfaction. We guarantee this by bringing the best resources and subject matter experts to all projects while being a flexible business partner.

Some of the services CX Elements can provide are:

• Customer Experience/Journey Strategy
• Contact Center Assessments
• Solution Architecture Planning and Design
• Project and Change Management
• Implementation Services – Solution Configuration and Development
• Integrations – CRM, Enterprise Apps, Mobile, Social, WFO, QM, Reporting
• Voice and Data Networking
• Training and Staff Augmentation
• Full Solution Support, Managed Services

Recruiting

CX Elements will find qualified individuals for your Contact Center operations.
Services offered:

• Understanding the position specifications
• Sourcing, identifying and evaluating candidates
• Conducting initial interviews
• Performing reference checks