516 456-5448


Today’s technology landscape is vast. CX Elements is helping clients navigate the commercials, spam, targeted web advertisements and vendor presentations.

After understanding our clients’ requirements, CX Elements will:

  • Advise on industry leaders/challengers and the value they bring to the enterprise
  • Build an actionable cost justification, ROI and TCO analysis for investments
  • Develop a timeline, plan and financial estimate for implementing new technologies
  • Assist with technology procurement, including RFP development, process and logistics, vendor selection, recommendation and contract negotiations
  • Create a comprehensive implementation plan for optimal success
  • Provide project oversight and assistance with project governance

Professional Services

Our goal is to maximize investments and improve business operations with every engagement while providing the highest-level of customer satisfaction. We guarantee this by bringing the best resources and subject matter experts to all projects while being a flexible business partner.

Some of the services CX Elements can provide are:

  • Customer Experience/Journey Strategy
  • Contact Center Assessments
  • Solution Architecture Planning and Design
  • Project and Change Management
  • Implementation Services – Solution Configuration and Development
  • Integrations – CRM, Enterprise Apps, Mobile, Social, WFO, QM, Reporting
  • Voice and Data Networking
  • Training and Staff Augmentation
  • Full Solution Support, Managed Services


CX Elements will find qualified individuals for your Contact Center operations.
Services offered:

  • Understanding the position specifications
  • Sourcing, identifying and evaluating candidates
  • Conducting initial interviews
  • Performing reference checks