Today’s technology landscape is vast. CX Elements is helping clients navigate the commercials, spam, targeted web advertisements and vendor presentations.
After understanding our clients’ requirements, CX Elements will:
- Advise on industry leaders/challengers and the value they bring to the enterprise
- Build an actionable cost justification, ROI and TCO analysis for investments
- Develop a timeline, plan and financial estimate for implementing new technologies
- Assist with technology procurement, including RFP development, process and logistics, vendor selection, recommendation and contract negotiations
- Create a comprehensive implementation plan for optimal success
- Provide project oversight and assistance with project governance
Our goal is to maximize investments and improve business operations with every engagement while providing the highest-level of customer satisfaction. We guarantee this by bringing the best resources and subject matter experts to all projects while being a flexible business partner.
Some of the services CX Elements can provide are:
- Customer Experience/Journey Strategy
- Contact Center Assessments
- Solution Architecture Planning and Design
- Project and Change Management
- Implementation Services – Solution Configuration and Development
- Integrations – CRM, Enterprise Apps, Mobile, Social, WFO, QM, Reporting
- Voice and Data Networking
- Training and Staff Augmentation
- Full Solution Support, Managed Services
CX Elements will find qualified individuals for your Contact Center operations.
- Understanding the position specifications
- Sourcing, identifying and evaluating candidates
- Conducting initial interviews
- Performing reference checks